If you live in Austin, Texas like I do and are an unrepentant geekologist like I am, then Dell is the 800lb gorilla in every room, street, neighborhood, community, city, county and (in the case of Tejas) redneck, evolution-fearing state. It's a big'un, no doubt. So it isn't exactly rocket surgery to figure out that almost all of our computers bear the Dell logo. And they should - good products, well supported, and good value means happy campers. So when it came time to buy a new laptop, Dell had me at 'Hello'.
And that's when the trouble started.